Herb's Conumer Corner -------------------------- Herb writes to Nyquil

HERB’S LETTER TO NYQUIL:

Dear Nyquil people,

Hello to you! Well, leave it to me to forget to clean my rain gutters back in October as I usually do. So when it started raining here in good old Glendale, CA, and a ceiling leak started turning a new package of cinnamon sticky buns into cinnamon soggy buns, I didn't even have time to change out of my pajamas to climb up on the roof and get the job done pronto. So there I am, forgetful Herb Smithers, getting soaked to the bone in the middle of a storm, while trying to keep from slipping down onto the 220 volt power line at the bottom of my roof, so that I can end up pulling out a single pine cone that had clogged the gutter. A pine cone! Can you believe it!

Needless to say... although I will, even though you've probably heard this a zillion times... the next morning I woke up with that scratchy, stuffy, achy feeling that you always warn us about. So off I went to the store to pick up a bottle of, you guessed it... Nyquil! By the way, I don't care much for the cherry flavor, I always buy that good old blue bottle. And although the blue bottle has a taste, I've often wondered why it doesn't have a flavor name. IS THERE A REASON FOR THIS?

Anyway, let's get down to business. When I opened my Nyquil, it seemed to me that the plastic dosage cup was smaller than it used to be. Hmm, I wondered, why is this? So I rummaged through my medicine cabinet and found what was left of a bottle that I'd bought the last time I had a cold, which, coincidentally, was the previous December, and checked that dosage cup. Sure enough... the new dosage cup was definitely smaller. I checked the new bottle to see if I had I mistakenly bought a bottle made for children under the age of 12 to be used before consulting a physician, as your directions say, but no... it was without a doubt a smaller cup. Of course, I was confused. Huh? Why was this? What goes on here? Even though my nose was running like a hose spigot by now, I debated this predicament for awhile, before finally settling on a solution. Since I knew that the old dosage cap always did the trick, I decided to take a double-dose from the new cap. Well, let me tell you... within half an hour, I was feeling KOOKIE. Besides forgetting about my cold, I also forgot where my bed was! Wow!

When I woke up twelve hours later, I decided to write this letter to find out what is going here, so my question is this... HAVE YOU CREATED A SUPER-NYQUIL? And if that is the case, as a happier than ever consumer, please consider adding more of that super stuff!

Warm...and non-stuffy nose... regards,

Herbert Smithers

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NYQUIL’S RESPONSE TO HERB:

To: HERB SMITHERS@rinkwrite.com
Subject: Question Reference #060119-001608


Hi Herbert,

I'm sorry you had a disappointing experience with our Vicks Nyquil product.

For consumer convenience, we have reduced our container size and dosage cap, however, the container still contains the regular 10 fluid ounces. Additionally, no changes have been made to the Nyquil formula, therefore, you should never take more than the recommended adult dosage of 30 milligrams, as this could potentially cause numerous severe and possibly dangerous side effects, such as those you described when you doubled the dosage.

I also apologize for your disappointment with our cherry flavor Nyquil. We appreciate you bringing this to our attention, and I’m sharing your report with our Health and Safety Consultants. If you would like, please return to our site and enter the Question Reference number listed above. You will then be re-directed to a link which will allow you to print out a coupon for a free sample of our Nyquil Gel Caps.

Thank you for taking the time to contact us.

Jeanne
Nyquil Team Representative
Pgcustserrv@customerservice.com